FAQ
LWW is operated by Stewerom US LLC. We serve customers in the United States only through https://www.lww-us.com.
These are the questions our customers ask most often. Every answer here matches our Shipping Policy, Refund and Return Policy and Payment Policy.
Who are you and where are you registered
LWW is a brand operated by Stewerom US LLC, a company registered in the United States. Our business address is 8292 Wyandotte Ct, Elk Grove, California 95624, United States. You can read more on our About LWW page.
Which countries do you ship to
We currently ship within the United States only.
How long before my order is shipped
Orders are processed within 2-3 business days after payment confirmation.
How long does delivery take
Estimated delivery is 5-10 business days after processing. Together with processing time, most U.S. orders arrive within about 7-13 business days of the order date.
How much is shipping
Standard shipping is free on U.S. orders. There is no minimum order value for free shipping.
Can I return an item and how long do I have
Yes. You may request an eligible return within 30 days after delivery. Items must be unused, in the same condition received, and in original packaging where applicable. Please contact support@lww-us.com before sending any return.
Who pays for return shipping
Unless the item is incorrect, damaged, or defective, the customer is responsible for return shipping costs. For approved returns caused by a defective, damaged, or wrong item, we cover the approved return shipping cost.
When will I get my refund
After we receive and inspect an approved return we notify you by email. Approved refunds are processed to the original payment method, typically within 10 business days after we receive and inspect your return. Your bank or payment provider may need additional business days to post it.
Are there items that cannot be returned
For hygiene and safety, opened or used air fresheners, diffusers, and essential-oil items cannot be returned unless they arrive damaged or defective.
What payment methods do you accept
Visa, Mastercard, American Express, Discover and Diners Club cards, plus Shop Pay, Apple Pay, Google Pay, PayPal and Amazon Pay. All orders are placed and charged in US dollars. We do not add any surcharge or handling fee to any payment method.
How do I track my order
We email you a tracking number once your order ships. See Track Your Order for the full steps.
Still Need Help
Email support@lww-us.com with your order number and we will answer within one business day. Customer service hours are Monday to Friday, 9:00 AM to 6:00 PM Pacific Time.
Email: support@lww-us.com
Phone: +1 3463034724
Business address: 8292 Wyandotte Ct, Elk Grove, California 95624, United States