Shipping & Returns
📦 SHIPPING POLICY
Last updated: February 24, 2026
Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays) after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates & Delivery Times
United States (All 50 States)
• Standard Shipping: 5–7 business days — $5.99
• Express Shipping: 2–3 business days — $12.99
• FREE Standard Shipping on orders over $50
Carriers: USPS, UPS, or FedEx depending on destination and service selected.
Canada
• Standard Shipping: 7–10 business days — $8.99
• Express Shipping: 3–5 business days — $15.99
• FREE Standard Shipping on orders over $75
Carrier: Canada Post, UPS, or DHL.
United Kingdom
• Standard Shipping: 7–12 business days — $12.99
• Express Shipping: 4–7 business days — $25.99
• FREE Standard Shipping on orders over $100
Australia
• Standard Shipping: 8–15 business days — $12.99
• Express Shipping: 5–8 business days — $25.99
• FREE Standard Shipping on orders over $100
European Union Countries
• Standard Shipping: 7–14 business days — $12.99
• Express Shipping: 4–8 business days — $25.99
• FREE Standard Shipping on orders over $100
Shipping Destinations
We currently ship to:
• United States
• Canada
• United Kingdom
• Australia
• European Union countries
We do not ship to:
• P.O. Boxes
• Military APO/FPO addresses
• Remote islands or restricted regions
Customs, Duties & Taxes
For international orders, customs duties, VAT, import taxes, or additional fees (if applicable) are determined by the destination country and are the responsibility of the customer.
STEWEROM US LLC is not responsible for customs delays or additional charges imposed by customs authorities.
Order Tracking
All orders include tracking information.
Customers can track their shipment using the tracking number provided via email.
Contact Information
STEWEROM US LLC
8292 Wyandotte Ct
Elk Grove, CA 95624
United States
Email: support@lww-us.com
🔄 RETURN & REFUND POLICY
Last updated: February 24, 2026
30-Day Return Policy
We offer a 30-day return policy from the date of delivery.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
• Item must be unused and in original packaging
• All accessories and documentation must be included
• Proof of purchase is required
Non-returnable items include:
• Gift cards
• Final sale items
• Used or damaged items not caused by us
How to Initiate a Return
To request a return, please contact us at:
Once your return request is approved, we will provide detailed return instructions.
Please do not send items back without prior authorization.
Return Shipping
Return shipping costs are the responsibility of the customer unless:
• The item is defective
• We shipped the wrong product
Refund Processing
Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method.
Return Address
STEWEROM US LLC
8292 Wyandotte Ct
Elk Grove, CA 95624
United States
Important Notes
• We are not responsible for lost or damaged return shipments.
• Shipping fees are non-refundable unless the return is due to our error.
• Delivery times provided on our website are estimates and not guarantees.