Refund policy

LWW is operated by Stewerom US LLC. We serve customers in the United States only through https://www.lww-us.com.

30-Day Return Window

You may request an eligible return within 30 days after delivery.

Return Eligibility

Items must be unused, in the same condition received, and in original packaging where applicable. Returns may be refused if the item shows use, damage caused after delivery, or any condition that prevents resale.

Standard Fulfillment Items

Eligible items may be returned within 30 days after delivery. Items must be unused, in the same condition received, and in original packaging where applicable. Contact support@lww-us.com before sending any return.

Unless the item is incorrect, damaged, or defective, the customer is responsible for return shipping costs.

For approved returns caused by a defective, damaged, or wrong item, we cover the approved return shipping cost.

Refund Timing

After we receive and inspect an approved return, we will notify you by email. Approved refunds are processed to the original payment method. Refunds are typically processed within 10 business days after we receive and inspect your return. Your bank or payment provider may need additional business days to post the refund.

Non-Returnable Items

For hygiene and safety, opened or used air fresheners, diffusers, and essential-oil items cannot be returned unless they arrive damaged or defective. Items returned after the 30-day window or without prior approval may be refused.

Damaged Or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact support@lww-us.com within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement or a full refund at no additional cost to you.

Contact

Email: support@lww-us.com
Phone: +1 3463034724
Business address: 8292 Wyandotte Ct, Elk Grove, California 95624, United States